Return and Exchange Policy

Return & Exchange Policy

At Shy by Shaina, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the conditions outlined below.

Return Period

Return or exchange requests must be submitted within 5 days of receiving your order. Requests made after this period may not be accepted.

Return Eligibility

To qualify for a return or exchange:

At least 90% of the perfume must remain in the bottle.
The perfume must only have been used for reasonable testing.
The bottle, cap, box and any included packaging must be returned in good condition.
The product must not show signs of excessive use, damage, alteration or misuse.
A valid order number or proof of purchase must be provided.
Items must only be purchased directly from the official Shy by Shaina website or authorised sales channels.

All returned products will be inspected before a refund or exchange is approved.

Damaged, Leaking or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, leaking, defective or incorrect product, contact us as soon as possible and within 5 days of delivery.

Please provide your order number along with clear photographs or a video showing the condition of the parcel and product. Once the claim has been reviewed and approved, we will arrange a replacement or refund.

Fragrance Preference

Fragrance preferences vary from person to person. Returns based on personal scent preference may be accepted only when the product meets all return eligibility conditions, including the requirement that at least 90% of the perfume remains.

Please note that fragrance performance, projection and longevity may vary depending on skin type, weather, application and individual body chemistry. Such variations are not considered product defects.

Return Delivery Charges

For returns or exchanges due to personal preference, change of mind or an incorrect product selected by the customer, all return and replacement delivery charges will be paid by the customer.

Original delivery charges are non-refundable unless the product was damaged, defective or incorrectly delivered by Shy by Shaina.

Please do not send a product back without first contacting our customer support team and receiving return instructions.

Refunds

Once the returned product has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be processed within 3–5 working days. The time required for the amount to appear may vary depending on the customer’s bank or payment provider.

For Cash on Delivery orders, approved refunds may be issued through bank transfer, Easypaisa, JazzCash or another available payment method. Customers will be required to provide accurate payment details.

Exchanges

Approved exchanges are subject to product availability. If the requested product is unavailable, the customer may select another available product of equal value or request a refund.

Any price difference and applicable delivery charges must be paid before the replacement product is dispatched.

Non-Returnable Items

Returns or exchanges will not be accepted if:

More than 10% of the perfume has been used.
The bottle, packaging or product has been damaged after delivery.
The product has been altered, refilled or tampered with.
The request is submitted after the return period.
The product was purchased from an unauthorised seller.
The item was marked as final sale or non-returnable at the time of purchase.
Order Cancellations

Orders may only be cancelled before they have been dispatched. Once an order has been handed over to the courier, it cannot be cancelled and will be handled according to this Return & Exchange Policy.

Shy by Shaina reserves the right to refuse any return or exchange that does not meet the conditions stated in this policy.